NL 4.0
INICIO
DOCUMENTOS
TECNOLOGÍAS
CASOS DE NEGOCIO
OTRAS INICIATIVAS
BLOG
CONTACTO
NL 4.0
INICIO
DOCUMENTOS
TECNOLOGÍAS
CASOS DE NEGOCIO
OTRAS INICIATIVAS
BLOG
CONTACTO
Banorte
Key activities
Redesign the bank taking into account the customer as central attention
Increase incomes
Improve the efficiency
Risk analysis for mitigation
Key partners
IBM, Chief Data Scientist and group of expert in mathematics
Customer relationship
Offering a unique and personalized customer experience
New interfaces with the customers
Smart phones for paying instead credit cards
Cost Structure
Traditional banking
Revenue streams
Traditional banking
Value proposition
Optimization of more than 1,000 products
Simplification of many redundant activities
Role changes and process
Share all customer data from any channel
Analytics of big data to know and to predict customer behavior
Channels
Branches, ATM, web portals
kiosks and apps